Your Questions Answered
What safety precautions should I take when using PVC solvent cement?
Use PVC solvent cement in a well-ventilated area to avoid inhaling fumes. Wear protective
gloves and eyewear to prevent skin and eye contact. Follow all safety instructions on the product label.
How do I choose the right adhesive for my specific application?
The right adhesive depends on the materials you are bonding, environmental conditions, and
required bond strength. Our product catalog provides detailed information on each adhesive’s
properties and recommended uses. For further assistance, our customer support team is available to
help you select the best product.
What is the shelf life of your adhesives and sealants?
The shelf life varies by product, but most adhesives and sealants have a shelf life of 12 to 24
months when stored properly. Check the product label for specific information.
What is the difference between PVC solvent cement and PVC glue?
PVC solvent cement chemically bonds PVC pipes and fittings by softening their surfaces,
creating a strong, permanent bond. PVC glue, however, is a general adhesive that may not provide the
same level of bonding strength and durability.
How should I store adhesives and sealants to ensure their longevity?
Store adhesives and sealants in a cool, dry place away from direct sunlight and heat sources.
Ensure containers are tightly sealed to prevent moisture and air from degrading the product.
Can your tapes be used for both indoor and outdoor applications?
Yes, our tapes are designed to be versatile and durable, suitable for both indoor and outdoor
use. They are resistant to moisture, UV rays, and temperature fluctuations.
Are your products environmentally friendly?
We offer a range of low-VOC (Volatile Organic Compounds) adhesives and sealants that are
environmentally friendly and comply with regulatory standards.
Can I use your sealants for both residential and commercial projects?
Yes, our sealants are suitable for a wide range of applications, including both residential and
commercial projects. They provide excellent adhesion and durability.
How do I apply your tapes for the best results?
For best results, ensure the surface is clean, dry, and free of dust and grease. Apply the tape
with firm pressure to ensure good adhesion. Follow any specific instructions provided with the product.
Do you offer technical support for product application?
Yes, we offer technical support to help you with product application and troubleshooting.
Our team of experts is available to answer your questions and provide guidance.
What is the purpose of a cleaner when using PVC solvent cement?
A cleaner is used to remove dirt, grease, and other contaminants from the surfaces to be
bonded, ensuring a strong and reliable bond.
What does “Low VOC” mean in relation to your products?
“Low VOC” stands for low volatile organic compounds. Products labeled as low VOC emit
fewer harmful chemicals into the air, making them safer for both users and the environment.
Are your tapes suitable for electrical insulation?
Yes, we offer specific tapes designed for electrical insulation that provide excellent dielectric
strength and durability.
How long does it take for your adhesives to set and cure?
Set and cure times vary by product. Generally, adhesives may set within minutes but can take
up to 24 hours to fully cure. Refer to the product label for specific details.
Can your products be used in extreme temperatures?
Yes, many of our products are formulated to perform well in extreme temperatures, both hot
and cold. Check the product specifications to ensure suitability for your specific application.
What is your return policy for defective products?
If you receive a defective product, please contact our customer service team within 15 days of
purchase. We will arrange for a replacement if and only if there issue ,fault in the product after check by
technical team .Final decision will be our after checkup.
Can I return products that I no longer need?
Yes, you can return unused and unopened products within 15days of purchase. Please ensure
the items are in their original packaging. A restocking fee may apply.
How do I initiate a return?
To initiate a return, please contact our customer service team (0257-2223341)with your order
details. They will provide you with a return authorization number and instructions on how to send the
product back.
Who pays for the return shipping costs?
If the return is due to a defect or an error on our part, we will cover the return shipping costs.
For other returns, the customer is responsible for the shipping costs.
Who pays for the return shipping costs?
If the return is due to a defect or an error on our part, we will cover the return shipping costs.
For other returns, the customer is responsible for the shipping costs.
Are there any products that cannot be returned?
Custom-made products and items marked as final sale are not eligible for return. Please check
the product description for return eligibility before making a purchase.
What should I do if my return is lost in transit?
If your return is lost in transit, please contact our customer service team with your return
tracking information. We will work with the shipping carrier to resolve the issue.
Do you offer environmentally friendly product options?
Yes, we offer a range of environmentally friendly products, including low-VOC adhesives and
sealants. These products are designed to minimize environmental impact while maintaining high
performance.
Do you offer custom formulation services for adhesives and sealants?
Yes, we offer custom formulation services to meet specific requirements. Our team of
experts can work with you to develop a product tailored to your unique needs.
Can you provide technical support for product application?
Absolutely! We offer comprehensive technical support to assist with product application,
troubleshooting, and optimizing performance. Our experts are available to answer your questions and
provide guidance.
What kind of quality assurance do you provide for your products?
We have a rigorous quality assurance process in place to ensure that all our products meet
the highest standards. Each batch undergoes thorough testing for consistency, performance, and safety.
Can you assist with regulatory compliance for adhesives and sealants?
Yes, we can help you navigate regulatory requirements and ensure that our products comply
with relevant standards and regulations. Our team stays up-to-date with industry regulations to provide
accurate guidance.
Can you provide samples of your products?
Yes, we offer samples of our products so you can evaluate their performance before making
a purchase. Contact our customer service team to request samples.( ONLY FOR DISTRIBUOTR)