Privacy Policy
February 05, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to New Era Adhesive Sealants Private Limited, Jalgaon Maharashtra India.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Maharashtra, India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to New Era Adhesive Sealants, accessible from https://www.neweraadhesives.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new
Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Payment Policy
- Accepted Payment Methods
New Era Adhesive and Sealants Pvt Ltd accept the following payment methods:
1.1 Online Payment Options
- Credit Cards: Visa, MasterCard, American Express, Diners Club, RuPay
- Debit Cards: All major Indian and international debit cards
- UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps
- Digital Wallets: Paytm Wallet, Mobikwik, Amazon Pay, PhonePe Wallet
- Payment Processing
2.1 Security
- All online transactions are processed through secure, PCI-DSS compliant payment gateways
- We use SSL encryption to protect your payment information
- We do not store complete credit/debit card details on our servers
- Card details are tokenized and securely stored by payment partners
2.2 Payment Authorization
- Payment authorization is obtained before order processing
- Your bank may send OTP or use 3D Secure authentication
- Multiple failed payment attempts may temporarily block transactions
- Authorization holds may appear on your account pending transaction completion
2.3 Currency
- All prices are listed in Indian Rupees (INR)
- International card payments will be converted by your card issuer at prevailing exchange rates
- Additional currency conversion charges may apply from your bank
- Pricing and Charges
3.1 Product Pricing
- All prices displayed include applicable taxes unless otherwise stated
- GST/other taxes will be clearly mentioned on the invoice
- Prices are subject to change without prior notice
- The price at the time of order confirmation will be honored
3.2 Additional Charges
- Shipping Charges: As displayed at checkout based on location and order value
3.3 Discounts and Offers
- Promotional codes and discounts are subject to terms and conditions
- Only one promotional code can be applied per order unless specified
- Discounts cannot be combined unless explicitly stated
- We reserve the right to cancel orders if promotional codes are misused
- Payment Confirmation
4.1 Confirmation Process
- Payment confirmation is sent via email and SMS
- Order processing begins only after successful payment verification
- In case of payment failure, amount will be refunded as per our refund policy
4.2 Order Invoice
- Invoice will include all applicable taxes and charges
- Physical invoice copy will be included with the shipment
- Duplicate invoices can be requested through customer support
- Payment Issues
5.1 Failed Transactions
- If payment is deducted but order fails, refund will be processed within 5-7 business days
- Contact your bank for authorization failures
- Check card limits, available balance, and validity before retrying
- Contact our customer support if issues persist
5.2 Declined Payments
- Payments may be declined due to insufficient funds, card limits, or bank restrictions
- Verify payment details and retry
- Contact your bank for specific decline reasons
- Try alternative payment methods if issue persists
5.3 Double Debit
- If amount is deducted multiple times for single order, contact us immediately
- One amount will be processed; others will be refunded within 7-10 business days
- Provide transaction IDs for all deductions for faster resolution
- Payment Disputes
6.1 Reporting Disputes
- Report unauthorized transactions immediately to customer support
- Provide order details, transaction ID, and payment proof
- We will investigate and respond within 48 hours
- Cooperate with investigation by providing necessary information
6.2 Chargeback
- Initiate chargebacks only after attempting resolution with us
- Unjustified chargebacks may result in account suspension
- We reserve the right to dispute illegitimate chargebacks
- Provide evidence of issue before initiating chargeback
- Fraudulent Transactions
We employ fraud detection measures and reserve the right to:
- Cancel orders suspected of fraud
- Request additional verification documents
- Report fraudulent activities to authorities
- Block accounts involved in fraudulent transactions
- Contact for Payment Issues
Customer Support:
Email: [info@neweraadhesives.com]
Phone: [8380021272]
Working Hours: Monday – Saturday (9:00 AM – 6:00 PM IST)
Shipping and Delivery Policy
- Delivery Coverage
1.1 Service Areas
- We deliver across India to most serviceable pin codes
- Pin code serviceability can be checked at checkout
- Remote areas may have limited delivery options
- International shipping is currently not available
1.2 Delivery Restrictions
- Some locations may not be serviceable by our logistics partners
- Certain products may have regional delivery restrictions
- We reserve the right to cancel orders to non-serviceable locations
- Shipping Methods
2.1 Standard Delivery
- Delivery Time: 5-7 business days from order confirmation
- Availability: All serviceable pin codes
- Tracking: Tracking information provided via email/SMS
- Shipping Charges
3.1 Charge Structure
- Shipping charges based on order value, weight, and delivery location
- Free shipping available on orders above specified threshold (as displayed)
- Shipping charges clearly displayed before order confirmation
- Special handling charges for fragile items if applicable
- Order Processing
4.1 Processing Time
- Orders processed within 1-2 business days after payment confirmation
- Bulk orders may require additional processing time
- Custom orders processed as per agreed timeline
- Orders placed on weekends/holidays processed on next business day
4.2 Order Confirmation
- Order confirmation sent via email/SMS after successful payment
- Dispatch notification sent with tracking details
- Expected delivery date provided in dispatch notification
- Delivery Process
5.1 Delivery Attempts
- Courier partners will attempt delivery up to 3 times
- Delivery person will call before attempting delivery
- Ensure correct contact number and complete address provided
- Failed deliveries due to incorrect information are customer’s responsibility
5.2 Delivery Confirmation
- Signature or OTP required for delivery confirmation
- ID verification may be required for high-value orders
- Check package condition before accepting delivery
- Report damages immediately to delivery personnel
5.3 Delivery Address
- Ensure complete and accurate delivery address provided
- Address changes possible only before dispatch
- We are not responsible for delays due to incorrect address
- Redelivery charges may apply for address change after dispatch
- Order Tracking
6.1 Tracking Information
- Tracking details sent via email/SMS after dispatch
- Real-time tracking available through courier partner’s website
- Track orders through “My Orders” section on our Platform
- Contact customer support for tracking assistance
6.2 Delivery Status Updates
- Regular updates on order status via SMS/email
- Out for delivery notification on delivery day
- Delivery confirmation with recipient name and date
- Delivery Delays
7.1 Possible Reasons for Delay
- Natural disasters, pandemics, or force majeure events
- Political disturbances or strikes
- Customs delays (if applicable)
- Courier partner operational issues
- Incorrect/incomplete address information
- Recipient unavailability
7.2 Handling Delays
- Contact customer support if order delayed beyond estimated delivery date
- We will coordinate with logistics partner to expedite delivery
- Not responsible for delays beyond our control
- Compensation not provided for delays due to force majeure
- Non-Delivery and RTO (Return to Origin)
8.1 Failed Delivery
- If delivery fails after 3 attempts, shipment returns to origin
- Customer notified of RTO initiation
- Refund processed after deducting shipping charges
- COD charges non-refundable for RTO orders
8.2 Customer-Initiated RTO
- Order can be refused at time of delivery
- Full refund minus shipping charges for prepaid orders
- No refund for COD orders refused at delivery
- Inspection of package not permitted for RTO
- Damaged or Incomplete Shipments
9.1 Inspection at Delivery
- Check package for damages before accepting
- Report visible damages to delivery personnel immediately
- Do not accept severely damaged packages
- Take photographs of damaged package and contents
9.2 Reporting Issues
- Report damaged/incomplete shipments within 24 hours of delivery
- Provide photographs and detailed description
- We will arrange replacement or refund as per policy
- Keep original packaging for return/replacement process
- Special Instructions
10.1 Safe Delivery Options
- Leave at door/reception (where available)
- Delivery to neighbor (with authorization)
- Preferred delivery time slots (subject to availability)
10.2 Contact During Delivery
- Keep phone lines active on expected delivery date
- Respond to delivery person’s calls promptly
- Provide alternative contact number if unavailable
- Multiple Item Orders
- All items may not ship together
- Different dispatch and delivery timelines possible
- Tracking information provided separately for each shipment
- Partial delivery does not allow order cancellation of remaining items
- Contact for Delivery Issues
Customer Support:
Email: [info@neweraadhesives.com]
Phone: [8380021272]
Working Hours: Monday – Saturday (9:00 AM – 6:00 PM IST)
Refund and Cancellation Policy
- Order Cancellation
1.1 Customer-Initiated Cancellation
Before Dispatch:
- Orders can be cancelled free of charge before dispatch
- “Cancellation will be accepted within 1 day of order”
- Full refund processed to original payment method
- Refund timeline: 5-7 business days for online payments
After Dispatch:
- Cancellation not possible after dispatch
- Order can be refused at delivery (treated as return)
- Shipping charges deducted from refund for refused prepaid orders
1.2 Seller/Platform-Initiated Cancellation
We may cancel orders in the following situations:
- Product unavailability or stock shortage
- Pricing or product description errors
- Suspected fraudulent transactions
- Non-serviceable delivery location
- Force majeure events
Refund for Cancelled Orders:
- Full refund including shipping charges
- Processed within 5-7 business days
- Notification sent via email/SMS
1.3 Cancellation Process
Steps to Cancel:
- Login to your account
- Go to “My Orders”
- Select order to cancel
- Choose cancellation reason
- Confirm cancellation
Alternative: Contact customer support with order details
- Return Policy
2.1 Return Eligibility
Products Eligible for Return:
- Damaged or defective products
- Incorrect product delivered
- Significantly different from description
- Quality not as expected
- Missing parts or accessories
Return Window:
- 7 days from delivery date
- Product must be unused and in original condition
- Original packaging, tags, and accessories must be intact
- Invoice copy required for return
2.2 Non-Returnable Items
The following items cannot be returned:
- Products without original packaging
- Used, damaged, or altered products (due to customer misuse)
- Products with tampered seals or labels
- Customized or personalized products
- Products on clearance or final sale (as marked)
- Free samples or promotional items
2.3 Return Process
Steps to Initiate Return:
- Contact customer support within 3 days of delivery
- Provide order number, product details, and reason
- Upload photographs if applicable
- Receive return approval and instructions
- Schedule pickup or drop at designated location
Return Verification:
- Returned products subject to quality check
- Return approved only if product meets return conditions
- We reserve right to reject returns not meeting criteria
- Notification sent after quality inspection
2.4 Return Pickup
- Free pickup for defective/wrong products
- Pickup scheduled within 3-5 business days of approval
- Customer responsible for drop-off if pickup unavailable
- Return shipping costs borne by customer for non-defective returns (change of mind)
- Replacement Policy
3.1 Replacement Eligibility
Products Eligible for Replacement:
- Damaged or defective products
- Wrong product delivered
- Missing parts or accessories
- Manufacturing defects
Replacement Window: 3 days from delivery date
3.2 Replacement Process
Steps to Request Replacement:
- Contact customer support within 3 days
- Provide order details and photographs
- Receive replacement approval
- Schedule pickup of defective product
- Replacement dispatched after verification
Replacement Timeline:
- Replacement initiated after receiving returned product
- Once order is dispatched it will be delivered within 5 – 7 business days as per our shipping policy.
- Delivery time as per standard shipping policy
- If replacement unavailable, refund processed
3.3 Replacement Conditions
- Product must be unused (except for testing defect)
- Original packaging and accessories required
- One replacement per order item
- If second replacement is defective, refund provided
- Subject to product availability
- Refund Policy
4.1 Refund Eligibility
Refunds processed in following cases:
- Order cancelled before dispatch
- Order cancelled by seller/platform
- Return approved after quality inspection
- Replacement unavailable for returned product
- Double payment or payment errors
- Product not delivered and RTO completed
4.2 Refund Methods
Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets):
- Refund to original payment method
- Processing time: 5-7 business days
- Bank processing may take additional 2-3 days
- Refund status notification via email/SMS
- Refund will be credited within 5 to 10 business days from the date of approval.
4.3 Refund Amount
Full Refund:
- Product price + shipping charges (for seller-initiated cancellations or defective products)
Partial Refund:
- Product price only (for customer-initiated cancellations after dispatch)
- Shipping charges deducted
- Return shipping charges deducted if customer responsibility
No Refund:
- Products returned after return window
- Returns rejected due to quality check failure
- Non-returnable items
4.4 Refund Processing Time
|
Payment Method |
Refund Timeline |
|
Credit/Debit Card |
5-7 business days |
|
UPI |
3-5 business days |
|
Wallets |
3-5 business days |
Note: Bank processing time not included in above timelines
4.5 Refund Status
- Check refund status in “My Orders” section
- Email/SMS notifications sent at each stage
- Contact customer support if refund delayed beyond stated timeline
- Provide transaction/order details for refund inquiries
- Exchange Policy
5.1 Exchange Availability
- Exchanges available for different size/color/variant of same product
- Subject to availability of desired variant
- Exchange window: 3 days from delivery
- Product must be unused and in original condition
5.2 Exchange Process
- Contact customer support with exchange request
- Verify availability of desired variant
- Schedule pickup of original product
- Pay difference amount if applicable (or receive refund)
- New variant dispatched after receiving original
- Once your exchage request approved the new item will get delivered within 5 – 7 business as per our shipping policy.
5.3 Exchange Conditions
- Original product must meet return conditions
- Price difference settled before dispatch of new variant
- Exchanges processed as return + new order if significant price difference
- One exchange per order item
- Damaged or Defective Products
6.1 Reporting
- Report damaged/defective products within 24 hours of delivery
- Provide clear photographs showing defect/damage
- Include images of product, packaging, and shipping label
- Video unboxing recommended for high-value items
6.2 Resolution
- Free replacement for manufacturing defects
- Free return pickup arranged
- Full refund if replacement unavailable
- Priority processing for damage/defect claims
- Wrong Product Delivered
7.1 Reporting
- Report within 24 hours of delivery
- Provide photographs of received product
- Do not use or open wrong product
- Keep in original packaging
7.2 Resolution
- Correct product sent at no additional cost
- Free pickup of wrong product
- Expedited processing for wrong product claims
- Refund if correct product unavailable
- Quality Issues
8.1 Assessment
- Quality issues assessed on case-by-case basis
- Photographs and detailed description required
- Expert team evaluation for quality claims
- Resolution based on assessment outcome
8.2 Resolution Options
- Replacement for genuine quality issues
- Refund if replacement not possible
- Technical support for usage-related issues
- Return/refund rejected if product meets quality standards
- Missing Items or Accessories
9.1 Reporting
- Report missing items within 24 hours of delivery
- Check packaging thoroughly before reporting
- Provide order details and missing item description
9.2 Resolution
- Missing items dispatched separately
- Partial refund if item unavailable
- Complete product replacement if multiple items missing
- Special Circumstances
10.1 Force Majeure
- Refunds processed for orders affected by force majeure
- Processing time may be extended during such events
- Regular updates provided via email/SMS
10.2 Non-Delivery
- Full refund if order not delivered and RTO confirmed
- Shipping charges refunded for prepaid orders
- Investigation period: 10-15 days from expected delivery date
- Dispute Resolution
11.1 Complaints
- Email customer support with detailed complaint
- Include order number, photographs, and evidence
- Response within 48 hours
- Resolution timeline: 7-10 business days
11.2 Escalation
- Escalate to Grievance Officer if unresolved
- Contact details in Privacy Policy section
- We strive to resolve all disputes amicably
- Customer Responsibilities
- Inspect products immediately upon delivery
- Report issues within specified timelines
- Maintain products in returnable condition
- Provide accurate information and documentation
- Cooperate with investigation and quality checks
- Not misuse return/refund policy
- Company Rights
We reserve the right to:
- Verify all return/refund/replacement claims
- Reject claims not meeting policy criteria
- Suspend accounts showing misuse of policy
- Modify policy terms with prior notice
- Take legal action for fraudulent claim
Terms of Service
- Introduction and Acceptance
Welcome to New Era Adhesive and Sealants Pvt. Ltd. (“New Era,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website at http://www.neweraadhesives.com and related mobile applications (collectively, the “Platform”).
By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.
1.1 Scope of Service
- We provide e-commerce services exclusively within India
- Our Platform enables you to browse, select, and purchase adhesive, sealant, solvent cements & self-adhesive tapes products
- These Terms constitute a legally binding agreement between you and New Era Adhesive and Sealants Pvt. Ltd.
- Eligibility and Account Registration
2.1 Eligibility Requirements
To use our Platform, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts under Indian law
- Provide accurate and complete registration information
- Not be prohibited from using our services under applicable laws
2.2 Account Creation
When you create an account, you agree to:
- Provide true, accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your password and account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
2.3 Account Termination
We reserve the right to suspend or terminate your account if:
- You breach these Terms or any applicable policies
- You engage in fraudulent or illegal activities
- You misuse our Platform or services
- Required by law or regulatory authorities
- Use of Platform
3.1 License Grant
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Platform for personal, non-commercial purposes.
3.2 Prohibited Uses
You agree NOT to:
- Use the Platform for any illegal purpose or in violation of any laws
- Impersonate any person or entity or falsely state your affiliation
- Interfere with or disrupt the Platform’s operation or servers
- Attempt to gain unauthorized access to any portion of the Platform
- Use automated systems (bots, scrapers) to access the Platform
- Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without permission
- Transmit any viruses, malware, or harmful code
- Harass, abuse, or harm other users
- Post or transmit inappropriate, offensive, or unlawful content
- Engage in any fraudulent activities or misrepresent transactions
- Use the Platform to compete with our business
- Reverse engineer or attempt to extract source code
3.3 Content Ownership
- All content on the Platform (text, graphics, logos, images, software) is owned by New Era Adhesive and Sealants Pvt. Ltd. or our licensors
- Content is protected by Indian and international copyright, trademark, and intellectual property laws
- You may not use our content without express written permission
- Product Information and Orders
4.1 Product Descriptions
- We strive to provide accurate product descriptions, specifications, and images
- We do not warrant that product descriptions are error-free or complete
- Colors and images are for reference only and may vary from actual products
- We reserve the right to correct errors or update information at any time
4.2 Pricing
- All prices are listed in Indian Rupees (INR)
- Prices include applicable taxes unless stated otherwise
- We reserve the right to change prices without prior notice
- Price errors: If an incorrect price is displayed, we may cancel the order and notify you
- The price confirmed in your order confirmation will be honored
4.3 Product Availability
- Product availability is subject to change without notice
- We do not guarantee product availability at the time of order
- We reserve the right to limit quantities or discontinue products
- If a product becomes unavailable after your order, we will notify you and offer alternatives or a refund
4.4 Order Placement
When you place an order:
- You are making an offer to purchase products at the listed price
- We may accept or decline your order at our discretion
- Order acceptance occurs when we send dispatch confirmation
- We may require additional verification for high-value orders or to prevent fraud
4.5 Order Confirmation
- You will receive an order confirmation via email/SMS after placing your order
- Order confirmation does not mean order acceptance
- We reserve the right to cancel orders after confirmation due to pricing errors, stock unavailability, or suspected fraud
- Intellectual Property Rights
5.1 Our Intellectual Property
All intellectual property on the Platform, including but not limited to:
- Trademarks, logos, and brand names
- Website design, layout, and graphics
- Software, code, and functionality
- Product descriptions and content
- Images, videos, and multimedia
is owned by New Era Adhesive and Sealants Pvt Ltd or our licensors and is protected under Indian and international intellectual property laws.
5.2 Restrictions
You may not:
- Use our trademarks or logos without written permission
- Copy, modify, or create derivative works from our content
- Remove or alter any copyright or proprietary notices
- Use our intellectual property for commercial purposes
5.3 User-Generated Content
If you submit reviews, feedback, or other content:
- You grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content
- You represent that you own or have rights to the content
- You agree not to post inappropriate, offensive, or unlawful content
- We reserve the right to remove any content at our discretion
- Indemnification
You agree to indemnify, defend, and hold harmless New Era Adhesive and Sealants Pvt Ltd, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:
- Your violation of these Terms or any applicable policies
- Your violation of any law or third-party rights
- Your use or misuse of the Platform
- Your orders, returns, or any disputes with us
- Any content you submit to the Platform
- Your fraudulent or illegal activities
- Limitation of Liability
7.1 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEW ERA SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Personal injury or property damage resulting from Platform use
- Unauthorized access to or alteration of your data
- Statements or conduct of any third party on the Platform
- Any damages arising from product use or misuse
7.2 Exceptions
Some jurisdictions do not allow limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.
- Modifications to Terms
8.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes may be made to:
- Reflect changes in our services or business practices
- Comply with legal or regulatory requirements
- Improve clarity or address user feedback
8.2 Notification
- Significant changes will be notified via email or prominent Platform notice
- Changes become effective upon posting unless otherwise stated
- Continued use of the Platform after changes constitutes acceptance
8.3 Your Options
If you do not agree to modified Terms:
- Discontinue use of the Platform
- Close your account
- Contact customer support with concerns
- Contact for Returns/Refunds
Customer Support:
Email: [info@neweraadhesives.com]
Phone: [8380021272]
Working Hours: Monday – Saturday (9:00 AM – 6:00 PM IST)
Return Address:
New Era Adhesive and Sealants Pvt. Ltd.
New Era House, Plot No-19B, Near Forest Colony, Ring Road, Jalgaon, Maharashtra, India – 425001